Returns & Refunds Policy
Last updated: [September 18, 2025]
We want you to be satisfied with your purchase. This policy explains how returns and refunds work at MRC Card Shop.
1) General Rules
- Singles (individual cards): Final sale due to the nature of collectibles, except if we ship the wrong item or a material listing error occurred.
- Sealed products: Returnable unopened within [7] days of delivery/pickup with proof of purchase.
- Supplies & accessories: Returnable unused and unopened within [14] days.
- Non‑returnable items: Mystery/Grab bags, clearance items marked final sale, digital goods/codes, gift cards/store credit, and consignment purchases.
2) Condition & Packaging
Returned items must be in the same condition received and include all original packaging, accessories, and promos. Items returned opened, used, or missing components may be refused or partially refunded at our discretion.
3) How to Start a Return
- Email [returns@yourdomain.com] with your order number, item(s), and reason.
- We’ll reply with approval instructions and, if applicable, an RMA and return address.
- Ship the item back within [7] days of approval using a tracked method and share the tracking number.
4) Refunds
- After inspection, approved refunds are issued to the original payment method. Shipping fees are non‑refundable unless the return is due to our error.
- If your order used store credit or a gift card, the refundable portion is returned to store credit/gift card.
5) Restocking Fees (optional)
- A [0–15%] restocking fee may apply to discretionary returns (not due to our error). We will disclose any fee before you ship the return.
6) Exchanges
- If an exchange is available (e.g., different condition/finish), we can process it as a return + new order.
7) Damaged, Defective & Incorrect Items
- Report issues within [48 hours] of delivery/pickup with photos of the item and packaging. Keep all materials until we confirm next steps.
8) Lost or Missing Packages
- For untracked PWE, we cannot guarantee delivery; as‑a‑courtesy resolutions are evaluated case‑by‑case.
- For tracked shipments, contact the carrier first and notify us; we will assist with claims where possible.
9) Cancellations
- You may request cancellation before the order ships or is prepared for pickup. Once fulfillment begins, cancellation may not be possible.
10) Contact
Returns Team: [michaez77@gmail.com]
Address:
7430 Timberstone Dr. STE 105
Findlay, OH 45840
